Complaints Procedure

Feedback and Complaints

At Pharmaease.com, we want every customer to receive safe, professional, and friendly service. Your feedback helps us improve, so we welcome all comments, suggestions, and complaints.

How to Contact Us

If you have a concern or complaint, please get in touch with us:

Pharmaease – Superintendent’s Office

Mr. Muhammad Rafiq (Superintendent Pharmacist)

172 Willows Lane

Bolton, Lancashire, BL3 4BU

Telephone: 01204 456 390

Email: info@pharmaease.com (please write “COMPLAINT” in the subject line)

What Will Happen Next

We will acknowledge your complaint within 2 working days.

A full investigation will be carried out by our Superintendent Pharmacist or another senior member of staff.

You will receive a full response within 10 working days, or we will update you if more time is needed.

All complaints are treated seriously, fairly, and confidentially.

If You Are Not Satisfied

If you are unhappy with the outcome, you can ask for the complaint to be reviewed again by our Superintendent Pharmacist.

If you are still not satisfied, you may contact the General Pharmaceutical Council (GPhC):

General Pharmaceutical Council

One Cabot Square, London, E14 4QJ

Tel: 020 3713 8000

Website: www.pharmacyregulation.org

You can also report any side effects or medicine-related concerns through the MHRA Yellow Card Scheme: www.mhra.gov.uk/yellowcard

Our Promise to You

If something goes wrong, we will:

Be open and honest with you (Duty of Candour)

Explain what happened and why

Put things right where we can

Learn from the incident so it doesn’t happen again

Pharmaease is committed to providing safe, effective, and trusted pharmacy services from the comfort of your home.